{"id":59,"date":"2018-10-08T12:55:36","date_gmt":"2018-10-08T12:55:36","guid":{"rendered":"https:\/\/stargamespartners.de\/?page_id=59"},"modified":"2025-05-28T12:40:36","modified_gmt":"2025-05-28T10:40:36","slug":"help","status":"publish","type":"page","link":"https:\/\/stargamespartners.de\/en\/help\/","title":{"rendered":"Help"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;3.22&#8243; background_image=&#8221;https:\/\/stargamespartners.de\/wp-content\/uploads\/2018\/10\/promotion-header.8daf250.jpg&#8221; custom_padding=&#8221;50px|0px|30px|0px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;3.25&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_padding=&#8221;27px|0px|30px|0px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;3.27.4&#8243; text_font=&#8221;||||||||&#8221; header_font=&#8221;|600|||||||&#8221; header_text_color=&#8221;#ffffff&#8221; header_font_size=&#8221;46px&#8221; text_orientation=&#8221;center&#8221; background_layout=&#8221;dark&#8221; module_alignment=&#8221;center&#8221; text_text_shadow_style=&#8221;preset1&#8243; text_text_shadow_vertical_length=&#8221;0.04em&#8221; text_text_shadow_blur_strength=&#8221;0.05em&#8221; text_text_shadow_color=&#8221;rgba(0,0,0,0.71)&#8221; header_text_shadow_style=&#8221;preset1&#8243; header_text_shadow_vertical_length=&#8221;0.04em&#8221; header_text_shadow_blur_strength=&#8221;0.05em&#8221; header_text_shadow_color=&#8221;rgba(0,0,0,0.71)&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1>Got Questions?<\/h1>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;3.22&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.14.9&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_margin=&#8221;|||&#8221; custom_padding=&#8221;0px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.14.9&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span style=\"font-weight: 400;\">We have compiled a list of frequently asked questions and their respective answers below to make sure you have access to all the information you require. If these FAQs do not include your question, please contact your affiliate manager via email or by<\/span>\u00a0<a href=\"https:\/\/stargamespartners.de\/contact\/\" target=\"_blank\" rel=\"noopener noreferrer\">clicking here<\/a>.<\/p>\n<p>[\/et_pb_text][et_pb_text admin_label=&#8221;General&#8221; _builder_version=&#8221;3.27.4&#8243; text_font=&#8221;|on|||&#8221; text_text_color=&#8221;#819afb&#8221; text_font_size=&#8221;18&#8243; header_font=&#8221;|on|||&#8221; header_text_color=&#8221;#819afb&#8221; text_orientation=&#8221;center&#8221; module_alignment=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2><strong>General<\/strong><\/h2>\n<p>[\/et_pb_text][et_pb_accordion open_toggle_text_color=&#8221;#222222&#8243; open_toggle_background_color=&#8221;#f7f7f7&#8243; closed_toggle_text_color=&#8221;#333333&#8243; closed_toggle_background_color=&#8221;#f7f7f7&#8243; icon_color=&#8221;#fac314&#8243; admin_label=&#8221;General&#8221; _builder_version=&#8221;4.14.9&#8243; toggle_font_size=&#8221;18px&#8221; body_text_color=&#8221;#000000&#8243; custom_padding=&#8221;|||&#8221; use_border_color=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_accordion_item title=&#8221;Do I have to agree to the Terms and Conditions to become an affiliate?&#8221; open=&#8221;on&#8221; open_toggle_background_color=&#8221;#ffffff&#8221; _builder_version=&#8221;4.14.9&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_css_main_element=&#8221;margin-bottom: 0px!important; margin-top: 0px;&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Yes. We kindly request that you take the time to read through the Terms and Conditions prior to registering as an affiliate. You can find our Terms and Conditions<a href=\"https:\/\/stargamespartners.de\/en\/terms\/\"> here<\/a>.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Which countries do you accept players from?&#8221; open_toggle_background_color=&#8221;#ffffff&#8221; _builder_version=&#8221;4.14.9&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_css_main_element=&#8221;margin-bottom: 0px!important; margin-top: 0px;&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p><span style=\"font-weight: 400;\">Because the target audience of our brand is Germany, we only accept players who are registered as resident in Germany. We also recommend that you get in contact with your affiliate manager to discuss the most important terms and conditions regarding this topic<\/span><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;How long does it take for my affiliate manager to get back to me regarding general questions?&#8221; open_toggle_background_color=&#8221;#ffffff&#8221; _builder_version=&#8221;4.14.9&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_css_main_element=&#8221;margin-bottom: 0px!important; margin-top: 0px;&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p><span style=\"font-weight: 400;\">We strive to respond as soon as possible, but no later than two business days after we have received your request. Please note that processing times at weekends and on public holidays may be longer than usual.<\/span><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Which types of commission do you offer?&#8221; open_toggle_background_color=&#8221;#ffffff&#8221; _builder_version=&#8221;4.14.9&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_css_main_element=&#8221;margin-bottom: 0px!important; margin-top: 0px;&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p><span style=\"font-weight: 400;\">We offer the CPA (cost per acquisition) model in order to fulfil all requirements of the Gl\u00fccksspielstaatsvertrag 2021.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">CPA is a one-time payment for a referred player. It is usually tied to an action taken by the referred player, such as registering or staking a certain amount of money in a specific game. Once the relevant criteria are met, the affiliate is awarded a commission amount tied to the respective action. There are several configurations of commission criteria, which are explained in detail in the commission list that has been assigned to you.<\/span><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;How do I know which type of commission is assigned to me?&#8221; open_toggle_background_color=&#8221;#ffffff&#8221; _builder_version=&#8221;4.14.9&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_css_main_element=&#8221;margin-bottom: 0px!important; margin-top: 0px;&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p><span style=\"font-weight: 400;\">Unless otherwise discussed and agreed upon in advance, a partner will be assigned a standard commission, which you can view in the \u201cMy Campaign\u201d section of your account. Partners have the opportunity to discuss commission agreements with their manager as well as reach an agreement. It is recommended that all discussions regarding commission agreements be documented in writing and, for security purposes, also be sent to both the partner and the manager via email.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Your agreement will be displayed in the partner portal once you are a member of our partner programme, listing all criteria for your information. These criteria are clearly defined; however, if you have any questions, please contact your affiliate manager directly to clarify the details of your agreement.<\/span><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;What is expressly prohibited when advertising the StarGames brand?&#8221; _builder_version=&#8221;4.14.9&#8243; custom_margin=&#8221;||0px|&#8221; custom_margin_tablet=&#8221;||0px|&#8221; custom_margin_phone=&#8221;||0px|&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p><span style=\"font-weight: 400;\">There are several obligations which arise from the Gl\u00fccksspielstaatsvertrag and our licence which you must comply with in connection with our brand:<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\"><\/span><span style=\"font-weight: 400;\"> \u00a0 \u00a0 <\/span><span style=\"font-weight: 400;\">You are not allowed to use the terms \u201ccasino\u201d and\/or \u201ccasino games\u201d in your marketing material.<\/span><\/li>\n<li><span style=\"font-weight: 400;\"><\/span><span style=\"font-weight: 400;\"> \u00a0 \u00a0 <\/span><span style=\"font-weight: 400;\">Your marketing must never target minors.<\/span><\/li>\n<li><span style=\"font-weight: 400;\"><\/span><span style=\"font-weight: 400;\"> \u00a0 \u00a0 <\/span><span style=\"font-weight: 400;\">Your website\/platform that displays our brand (i.e. which is aimed at German customers) may \u2013 in addition to our brand \u2013 only advertise and display other providers licensed in Germany. The list of these licensed providers is available on the regulatory authority\u2019s official website:<\/span><a href=\"https:\/\/gluecksspiel-behoerde.de\/de\/fuer-spielende\/uebersicht-erlaubter-anbieter-whitelist\"> <span style=\"font-weight: 400;\">https:\/\/gluecksspiel-behoerde.de\/de\/fuer-spielende\/uebersicht-erlaubter-anbieter-whitelist<\/span><\/a><\/li>\n<li><span style=\"font-weight: 400;\"><\/span><span style=\"font-weight: 400;\"> <\/span> <span style=\"font-weight: 400;\">You are required to place a clearly visible notice, statement or disclaimer on your website that informs visitors that you will receive a payment\/commission for displaying affiliate links.<\/span><\/li>\n<\/ul>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Is there a specific time period during which I am not allowed to advertise the StarGames brand?&#8221; _builder_version=&#8221;4.14.9&#8243; custom_margin=&#8221;||0px|&#8221; custom_margin_tablet=&#8221;||0px|&#8221; custom_margin_phone=&#8221;||0px|&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p><span style=\"font-weight: 400;\">If you can set time periods during which your advertisements are visible online, then according to the Gl\u00fccksspielstaatsvertrag 2021 these ads may only be displayed between 9 p.m. and 6 a.m. (GMT+1).<\/span><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Am I allowed to send out a personalised newsletter campaign for your brand?&#8221; _builder_version=&#8221;4.14.9&#8243; custom_margin=&#8221;||0px|&#8221; custom_margin_tablet=&#8221;||0px|&#8221; custom_margin_phone=&#8221;||0px|&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p><span style=\"font-weight: 400;\">This is only possible if you have received the express permission for a personalised campaign from the individuals on your mailing list. If you only have a mailing list that does not contain information on whether the listed individuals have opted into personalised communication, then you may not use this list for any campaigns involving our brand.<\/span><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Can I conduct a cold-calling campaign to promote your brand?&#8221; _builder_version=&#8221;4.14.9&#8243; custom_margin=&#8221;||0px|&#8221; custom_margin_tablet=&#8221;||0px|&#8221; custom_margin_phone=&#8221;||0px|&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p><span style=\"font-weight: 400;\">No. It is strictly forbidden to promote our brand via cold calling (calling people who have neither given you nor us the explicit permission to contact them in this way).<\/span><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;What else should I be aware of?&#8221; _builder_version=&#8221;4.14.9&#8243; custom_margin=&#8221;||0px|&#8221; custom_margin_tablet=&#8221;||0px|&#8221; custom_margin_phone=&#8221;||0px|&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p><span style=\"font-weight: 400;\">Please note that the following promoting practises are also strictly forbidden when promoting the StarGames brand. They are considered illegal and\/or irresponsible and can irreparably damage the image of the brand:<\/span><\/p>\n<ul>\n<li style=\"text-align: left;\"><span style=\"font-weight: 400;\"><\/span><span style=\"font-weight: 400;\"> \u00a0 \u00a0 <\/span><span style=\"font-weight: 400;\">Misleading advertising, especially that which includes false statements about winning chances or the type and amount of winnings.<\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-weight: 400;\"><\/span><span style=\"font-weight: 400;\"> \u00a0 \u00a0 <\/span><span style=\"font-weight: 400;\">Representations that suggest the player can affect the outcome of gambling or that gambling is a solution to financial problems.<\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-weight: 400;\"><\/span><span style=\"font-weight: 400;\"> \u00a0 \u00a0 <\/span><span style=\"font-weight: 400;\">Advertising that appears to be editorial content in order to create the impression of journalistic independence.<\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-weight: 400;\"><\/span><span style=\"font-weight: 400;\"> \u00a0 \u00a0 <\/span><span style=\"font-weight: 400;\">The use of iconic or drug-related pictures, including: 1) <\/span><span style=\"font-weight: 400;\">People known for their drug use and\/or violent behaviour; 2)<\/span><span style=\"font-weight: 400;\">\u00a0<\/span><span style=\"font-weight: 400;\">People that consume alcohol while gambling; 3) <\/span><span style=\"font-weight: 400;\">And players that recklessly or in isolation chase losses.<\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-weight: 400;\"><\/span><span style=\"font-weight: 400;\"> \u00a0 \u00a0 <\/span><span style=\"font-weight: 400;\">Depictions of symbols that are associated with marijuana, alcohol or other illegal substances.<\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-weight: 400;\"><\/span><span style=\"font-weight: 400;\"> \u00a0 \u00a0 <\/span><span style=\"font-weight: 400;\">Depictions of people who win money and any claim that doing so would solve social, professional, personal or educational problems.<\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-weight: 400;\"><\/span><span style=\"font-weight: 400;\"> \u00a0 \u00a0 <\/span><span style=\"font-weight: 400;\">Scenarios that portray gambling as a substitute for a job or as a source of income, e.g. by showing gamblers in a professional setting.<\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-weight: 400;\"><\/span><span style=\"font-weight: 400;\"> \u00a0 \u00a0 <\/span><span style=\"font-weight: 400;\">Claims that gambling increases social status or enables new friendships.<\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-weight: 400;\"><\/span><span style=\"font-weight: 400;\"> \u00a0 \u00a0 <\/span><span style=\"font-weight: 400;\">Depictions that display gambling as an essential part of life or that prioritise it over family, friends or professional obligations.<\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-weight: 400;\"><\/span><span style=\"font-weight: 400;\"> \u00a0 \u00a0 <\/span><span style=\"font-weight: 400;\">Claims that gambling by itself increases winning chances.<\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-weight: 400;\"><\/span><span style=\"font-weight: 400;\"> \u00a0 \u00a0 <\/span><span style=\"font-weight: 400;\">Creating peer pressure or unnecessary pressure. Using certain slogans such as \u201cBet now!\u201d or setting a time limit on gambling opportunities can pressure the target audience to gamble and lead to irresponsible behaviour.<\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-weight: 400;\"><\/span><span style=\"font-weight: 400;\"> \u00a0 \u00a0 <\/span><span style=\"font-weight: 400;\">Claims that acquiring or improving certain skills will somehow increase a player\u2019s winning chances.<\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-weight: 400;\"><\/span><span style=\"font-weight: 400;\"> \u00a0 \u00a0 <\/span><span style=\"font-weight: 400;\">Providing false or misleading information about odds or the expected win rate in gambling.<\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-weight: 400;\"><\/span><span style=\"font-weight: 400;\"> \u00a0 \u00a0 <\/span><span style=\"font-weight: 400;\">Exploiting cultural beliefs or traditions related to gambling or luck.<\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-weight: 400;\"><\/span><span style=\"font-weight: 400;\"> \u00a0 \u00a0 <\/span><span style=\"font-weight: 400;\">Referring to instantly available consumer credit services or other means of providing credit to players. This can include cash, real money bonuses or other tokens.<\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-weight: 400;\"><\/span><span style=\"font-weight: 400;\"> \u00a0 \u00a0 <\/span><span style=\"font-weight: 400;\">Advertisements that simultaneously promote or directly or indirectly support illegal gambling.<\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-weight: 400;\"><\/span><span style=\"font-weight: 400;\"> \u00a0 \u00a0 <\/span><span style=\"font-weight: 400;\">Any messaging that encourages players to chases losses or reinvest winnings.<\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-weight: 400;\"><\/span><span style=\"font-weight: 400;\"> \u00a0 \u00a0 <\/span><span style=\"font-weight: 400;\">Advertising that suggests gambling could be a sensible strategy to improve one\u2019s financial situation.<\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-weight: 400;\"><\/span><span style=\"font-weight: 400;\"> \u00a0 \u00a0 <\/span><span style=\"font-weight: 400;\">Representations that convey that gambling can solve or counteract financial, social or psychological problems.<\/span><\/li>\n<\/ul>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_divider color=&#8221;#ffffff&#8221; disabled_on=&#8221;on|on|off&#8221; _builder_version=&#8221;3.2&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][et_pb_text admin_label=&#8221;Tracking&#8221; _builder_version=&#8221;3.27.4&#8243; text_font=&#8221;|on|||&#8221; text_text_color=&#8221;#819afb&#8221; text_font_size=&#8221;18&#8243; header_font=&#8221;||||&#8221; header_text_color=&#8221;#819afb&#8221; text_orientation=&#8221;center&#8221; module_alignment=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2><strong>Tracking<\/strong><\/h2>\n<p>[\/et_pb_text][et_pb_accordion open_toggle_text_color=&#8221;#222222&#8243; open_toggle_background_color=&#8221;#f7f7f7&#8243; closed_toggle_text_color=&#8221;#333333&#8243; closed_toggle_background_color=&#8221;#f7f7f7&#8243; icon_color=&#8221;#fac314&#8243; admin_label=&#8221;Tracking&#8221; _builder_version=&#8221;4.14.9&#8243; toggle_font_size=&#8221;18px&#8221; body_text_color=&#8221;#000000&#8243; custom_padding=&#8221;|||&#8221; hover_enabled=&#8221;0&#8243; border_width_all=&#8221;1px&#8221; border_color_all=&#8221;#d9d9d9&#8243; border_style_all=&#8221;solid&#8221; use_border_color=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;][et_pb_accordion_item title=&#8221;What is a campaign?&#8221; open=&#8221;on&#8221; _builder_version=&#8221;4.14.9&#8243; hover_enabled=&#8221;0&#8243; custom_css_main_element=&#8221;margin-bottom: 0px!important; margin-top: 0px;&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p><span style=\"font-weight: 400;\">A campaign is an individually created marketing initiative through which you can track the success of your advertising efforts. A campaign allows you to create a tracking link to track the number of players that have been acquired through online marketing efforts. Each campaign includes a unique identifier, allowing us to monitor all created campaigns in a targeted manner.<\/span><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Is the number of campaigns that I can create limited?&#8221; open_toggle_background_color=&#8221;#ffffff&#8221; _builder_version=&#8221;4.14.9&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; hover_enabled=&#8221;0&#8243; custom_css_main_element=&#8221;margin-bottom: 0px!important; margin-top: 0px;&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p><span style=\"font-weight: 400;\">No. You can create as many campaigns as you need, and there is no time limit on campaigns.<\/span><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Where and how can I create campaigns?&#8221; open_toggle_background_color=&#8221;#ffffff&#8221; _builder_version=&#8221;4.14.9&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; hover_enabled=&#8221;0&#8243; custom_css_main_element=&#8221;margin-bottom: 0px!important; margin-top: 0px;&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p><span style=\"font-weight: 400;\">Campaigns can be created in the \u201cCampaigns\u201d section of your account. Therein you will find various fields and drop-down menus that allow you to set your individual requirements. Once you have configured your desired settings, you can click the \u201cCreate\u201d button. Subsequently, you can create the tracking link\/code for your marketing efforts. You can also monitor the campaign\u2019s progress as soon as traffic is sent via the link.<\/span><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Do you offer pixel tracking?&#8221; _builder_version=&#8221;4.14.9&#8243; hover_enabled=&#8221;0&#8243; custom_css_main_element=&#8221;margin-bottom: 0px!important; margin-top: 0px;&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p><span style=\"font-weight: 400;\">Yes. This can be implemented during player registration, confirmation emails and deposit processes. We may also utilise placeholder tags that provide information related to the pixel.<\/span><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;I have multiple websites or online channels. Do I need to create multiple campaigns?&#8221; _builder_version=&#8221;4.14.9&#8243; hover_enabled=&#8221;0&#8243; custom_css_main_element=&#8221;margin-bottom: 0px!important; margin-top: 0px;&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p><span style=\"font-weight: 400;\">That is up to you. We offer reports and analytics for each campaign. If you want to monitor the success of your marketing initiatives separately, you can create a separate campaign for each initiative.<\/span><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Is there a way to reduce the required workload if I operate many websites?&#8221; _builder_version=&#8221;4.14.9&#8243; hover_enabled=&#8221;0&#8243; custom_css_main_element=&#8221;margin-bottom: 0px!important; margin-top: 0px;&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p><span style=\"font-weight: 400;\">We offer the option of a SubID, also known as a dynamic parameter. This allows you to create a single campaign with an additional parameter appended to the end of a campaign link. This parameter can be dynamic and allows partners to encode their preferences for referencing certain aspects, which can then be monitored and presented in their own reports.<\/span><\/p>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_divider color=&#8221;#ffffff&#8221; disabled_on=&#8221;on|on|off&#8221; _builder_version=&#8221;3.2&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][et_pb_text admin_label=&#8221;Marketing Material&#8221; _builder_version=&#8221;3.27.4&#8243; text_font=&#8221;|on|||&#8221; text_text_color=&#8221;#819afb&#8221; text_font_size=&#8221;18&#8243; header_font=&#8221;|on|||&#8221; header_text_color=&#8221;#819afb&#8221; text_orientation=&#8221;center&#8221; module_alignment=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2><strong>Marketing Material<\/strong><\/h2>\n<p>[\/et_pb_text][et_pb_accordion open_toggle_text_color=&#8221;#222222&#8243; open_toggle_background_color=&#8221;#f7f7f7&#8243; closed_toggle_text_color=&#8221;#333333&#8243; closed_toggle_background_color=&#8221;#f7f7f7&#8243; icon_color=&#8221;#fac314&#8243; disabled_on=&#8221;on|on|off&#8221; admin_label=&#8221;Marketing Material&#8221; _builder_version=&#8221;4.14.9&#8243; toggle_font_size=&#8221;18px&#8221; body_text_color=&#8221;#000000&#8243; custom_padding=&#8221;|||&#8221; hover_enabled=&#8221;0&#8243; border_width_all=&#8221;1px&#8221; border_color_all=&#8221;#d9d9d9&#8243; border_style_all=&#8221;solid&#8221; use_border_color=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;][et_pb_accordion_item title=&#8221;How can I receive banners from you and place them on my website?&#8221; open=&#8221;on&#8221; open_toggle_background_color=&#8221;#ffffff&#8221; _builder_version=&#8221;4.14.9&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; hover_enabled=&#8221;0&#8243; custom_css_main_element=&#8221;margin-bottom: 0px!important; margin-top: 0px;&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p><span style=\"font-weight: 400;\">During the creation of a campaign, you have the option to choose a banner appropriate for the content you wish to promote. One or more banners will be available for selection. Once you have chosen your preferred banner, the respective HTML code will be available for implementation on your website. This HTML code integrates the graphic and the link to the landing page, embeds the banner and monitors the activity generated by it.<\/span><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Can I create my own banners or promotional material?&#8221; open_toggle_background_color=&#8221;#ffffff&#8221; _builder_version=&#8221;4.14.9&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; hover_enabled=&#8221;0&#8243; custom_css_main_element=&#8221;margin-bottom: 0px!important; margin-top: 0px;&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p><span style=\"font-weight: 400;\">This is generally not permitted. However, it is possible to obtain approval, as stated in our Terms and Conditions. This requires written permission from the affiliate manager, which can be issued after review of all self-created marketing materials.<\/span><\/p>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_text admin_label=&#8221;Marketing Material&#8221; _builder_version=&#8221;4.14.9&#8243; text_font=&#8221;|on|||&#8221; text_text_color=&#8221;#819afb&#8221; text_font_size=&#8221;18&#8243; header_font=&#8221;|on|||&#8221; header_text_color=&#8221;#819afb&#8221; text_orientation=&#8221;center&#8221; module_alignment=&#8221;center&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h2><strong>Reports<\/strong><\/h2>\n<p>[\/et_pb_text][et_pb_accordion open_toggle_text_color=&#8221;#222222&#8243; open_toggle_background_color=&#8221;#f7f7f7&#8243; closed_toggle_text_color=&#8221;#333333&#8243; closed_toggle_background_color=&#8221;#f7f7f7&#8243; icon_color=&#8221;#fac314&#8243; disabled_on=&#8221;on|on|off&#8221; admin_label=&#8221;Marketing Material&#8221; _builder_version=&#8221;4.14.9&#8243; toggle_font_size=&#8221;18px&#8221; body_text_color=&#8221;#000000&#8243; custom_padding=&#8221;|||&#8221; hover_enabled=&#8221;0&#8243; border_width_all=&#8221;1px&#8221; border_color_all=&#8221;#d9d9d9&#8243; border_style_all=&#8221;solid&#8221; use_border_color=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;][et_pb_accordion_item title=&#8221;How frequently are campaign statistics and reports updated?&#8221; open=&#8221;on&#8221; open_toggle_background_color=&#8221;#ffffff&#8221; _builder_version=&#8221;4.14.9&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; hover_enabled=&#8221;0&#8243; custom_css_main_element=&#8221;margin-bottom: 0px!important; margin-top: 0px;&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p><span style=\"font-weight: 400;\">Campaign statistics and reports are updated daily, every 24 hours between midnight and 2 a.m. (GMT+1).<\/span><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Do you offer SubIDs and reports for these?&#8221; open_toggle_background_color=&#8221;#ffffff&#8221; _builder_version=&#8221;4.14.9&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; hover_enabled=&#8221;0&#8243; custom_css_main_element=&#8221;margin-bottom: 0px!important; margin-top: 0px;&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p><span style=\"font-weight: 400;\">Yes. Once a partner uses the SubID parameter and generates traffic through it, corresponding reports can be created. You can find these in the \u201cReports\u201d section of your account under the SubID report. The report can be exported in various formats, including CSV, PDF and Excel.<\/span><\/p>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_divider color=&#8221;#ffffff&#8221; disabled_on=&#8221;on|on|off&#8221; _builder_version=&#8221;3.2&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][et_pb_text admin_label=&#8221;Payment&#8221; _builder_version=&#8221;4.14.9&#8243; text_font=&#8221;|on|||&#8221; text_text_color=&#8221;#819afb&#8221; text_font_size=&#8221;18&#8243; header_font=&#8221;|on|||&#8221; header_text_color=&#8221;#819afb&#8221; text_orientation=&#8221;center&#8221; module_alignment=&#8221;center&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h2><strong>Payment<\/strong><\/h2>\n<p>[\/et_pb_text][et_pb_accordion open_toggle_text_color=&#8221;#222222&#8243; open_toggle_background_color=&#8221;#f7f7f7&#8243; closed_toggle_text_color=&#8221;#333333&#8243; closed_toggle_background_color=&#8221;#f7f7f7&#8243; icon_color=&#8221;#fac314&#8243; admin_label=&#8221;Payment&#8221; _builder_version=&#8221;4.14.9&#8243; toggle_font_size=&#8221;18px&#8221; body_text_color=&#8221;#000000&#8243; custom_padding=&#8221;|||&#8221; hover_enabled=&#8221;0&#8243; border_width_all=&#8221;1px&#8221; border_color_all=&#8221;#d9d9d9&#8243; border_style_all=&#8221;solid&#8221; use_border_color=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;][et_pb_accordion_item title=&#8221;Which payment service providers do you use to pay commission?&#8221; open=&#8221;on&#8221; open_toggle_background_color=&#8221;#ffffff&#8221; _builder_version=&#8221;4.14.9&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; hover_enabled=&#8221;0&#8243; custom_css_main_element=&#8221;margin-bottom: 0px!important; margin-top: 0px;&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p><span style=\"font-weight: 400;\">We offer the option of payment via bank transfer. If you would like to suggest other payment options, please let us know by contacting your affiliate manager or via<\/span><a href=\"https:\/\/stargamespartners.de\/en\/contact\/\"><span style=\"font-weight: 400;\"> our contact form<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;When is the commission paid?&#8221; open_toggle_background_color=&#8221;#ffffff&#8221; _builder_version=&#8221;4.14.9&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; hover_enabled=&#8221;0&#8243; custom_css_main_element=&#8221;margin-bottom: 0px!important; margin-top: 0px;&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p><span style=\"font-weight: 400;\">The commission is calculated once a month. This calculation is based on the previous billing period or is retroactive, going back to the beginning if no other commission statement has been created yet.<\/span><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Which payout requirements must be fulfilled?&#8221; open_toggle_background_color=&#8221;#ffffff&#8221; _builder_version=&#8221;4.14.9&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; hover_enabled=&#8221;0&#8243; custom_css_main_element=&#8221;margin-bottom: 0px!important; margin-top: 0px;&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p><span style=\"font-weight: 400;\">All information in the \u201cAccount\u201d section must be correct. Both contact information and payment information are required. If any information is missing or not verified, you will receive a warning in the \u201cAccount\u201d section informing you that a payout is not possible due to incomplete information.<\/span><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;What happens if I do not provide my information on time?&#8221; open_toggle_background_color=&#8221;#ffffff&#8221; _builder_version=&#8221;4.14.9&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; hover_enabled=&#8221;0&#8243; custom_css_main_element=&#8221;margin-bottom: 0px!important; margin-top: 0px;&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p><span style=\"font-weight: 400;\">There is no reason to worry. In this case, a recalculation will occur in the next billing period. Your commission will be cumulative, which means that it will be added to the earnings of the next billing period. We recommend checking your information before an upcoming billing period to ensure that it is complete and correct.<\/span><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Is there a minimum commission payout amount?&#8221; open_toggle_background_color=&#8221;#ffffff&#8221; _builder_version=&#8221;4.14.9&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; hover_enabled=&#8221;0&#8243; custom_css_main_element=&#8221;margin-bottom: 0px!important; margin-top: 0px;&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p><span style=\"font-weight: 400;\">Yes. The minimum commission payout amount is \u20ac50 per billing period. If this amount is not reached within the specified period, it will be carried over to the next billing period(s) until a total amount of \u20ac50 is reached.<\/span><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;How long does it take until I receive the money?&#8221; open_toggle_background_color=&#8221;#ffffff&#8221; _builder_version=&#8221;4.14.9&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; hover_enabled=&#8221;0&#8243; custom_css_main_element=&#8221;margin-bottom: 0px!important; margin-top: 0px;&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p><span style=\"font-weight: 400;\">After the respective settlement date, we typically need one business day to conduct verifications followed by the transfer, which can take up to 3 business days. In the best-case scenario, the payout amounts will be credited to your account within 24 hours. However, a grace period of up to 15 days is permitted to make the payments, as stated in our<\/span><a href=\"https:\/\/stargamespartners.de\/en\/terms\/\"><span style=\"font-weight: 400;\"> Terms and Conditions<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Got Questions?We have compiled a list of frequently asked questions and their respective answers below to make sure you have access to all the information you require. If these FAQs do not include your question, please contact your affiliate manager via email or by\u00a0clicking here.General Yes. We kindly request that you take the time to [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-59","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/stargamespartners.de\/en\/wp-json\/wp\/v2\/pages\/59","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/stargamespartners.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/stargamespartners.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/stargamespartners.de\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/stargamespartners.de\/en\/wp-json\/wp\/v2\/comments?post=59"}],"version-history":[{"count":25,"href":"https:\/\/stargamespartners.de\/en\/wp-json\/wp\/v2\/pages\/59\/revisions"}],"predecessor-version":[{"id":373,"href":"https:\/\/stargamespartners.de\/en\/wp-json\/wp\/v2\/pages\/59\/revisions\/373"}],"wp:attachment":[{"href":"https:\/\/stargamespartners.de\/en\/wp-json\/wp\/v2\/media?parent=59"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}