Got Questions?

Because the target audience of our brand is Germany, we only accept players who are registered as resident in Germany. We also recommend that you get in contact with your affiliate manager to discuss the most important terms and conditions regarding this topic

We strive to respond as soon as possible, but no later than two business days after we have received your request. Please note that processing times at weekends and on public holidays may be longer than usual.

We offer the CPA (cost per acquisition) model in order to fulfil all requirements of the Glücksspielstaatsvertrag 2021.

CPA is a one-time payment for a referred player. It is usually tied to an action taken by the referred player, such as registering or staking a certain amount of money in a specific game. Once the relevant criteria are met, the affiliate is awarded a commission amount tied to the respective action. There are several configurations of commission criteria, which are explained in detail in the commission list that has been assigned to you.

Unless otherwise discussed and agreed upon in advance, a partner will be assigned a standard commission, which you can view in the “My Campaign” section of your account. Partners have the opportunity to discuss commission agreements with their manager as well as reach an agreement. It is recommended that all discussions regarding commission agreements be documented in writing and, for security purposes, also be sent to both the partner and the manager via email.

Your agreement will be displayed in the partner portal once you are a member of our partner programme, listing all criteria for your information. These criteria are clearly defined; however, if you have any questions, please contact your affiliate manager directly to clarify the details of your agreement.

There are several obligations which arise from the Glücksspielstaatsvertrag and our licence which you must comply with in connection with our brand:

•     You are not allowed to use the terms “casino” and/or “casino games” in your marketing material.
•     Your marketing must never target minors.
•     Your website/platform that displays our brand (i.e. which is aimed at German customers) may – in addition to our brand – only advertise and display other providers licensed in Germany. The list of these licensed providers is available on the regulatory authority’s official website: https://gluecksspiel-behoerde.de/de/fuer-spielende/uebersicht-erlaubter-anbieter-whitelist
• You are required to place a clearly visible notice, statement or disclaimer on your website that informs visitors that you will receive a payment/commission for displaying affiliate links.

If you can set time periods during which your advertisements are visible online, then according to the Glücksspielstaatsvertrag 2021 these ads may only be displayed between 9 p.m. and 6 a.m. (GMT+1).

This is only possible if you have received the express permission for a personalised campaign from the individuals on your mailing list. If you only have a mailing list that does not contain information on whether the listed individuals have opted into personalised communication, then you may not use this list for any campaigns involving our brand.

No. It is strictly forbidden to promote our brand via cold calling (calling people who have neither given you nor us the explicit permission to contact them in this way).

Please note that the following promoting practises are also strictly forbidden when promoting the StarGames brand. They are considered illegal and/or irresponsible and can irreparably damage the image of the brand:

•     Misleading advertising, especially that which includes false statements about winning chances or the type and amount of winnings.
•     Representations that suggest the player can affect the outcome of gambling or that gambling is a solution to financial problems.
•     Advertising that appears to be editorial content in order to create the impression of journalistic independence.
•     The use of iconic or drug-related pictures, including: 1) People known for their drug use and/or violent behaviour; 2) People that consume alcohol while gambling; 3) And players that recklessly or in isolation chase losses.
•     Depictions of symbols that are associated with marijuana, alcohol or other illegal substances.
•     Depictions of people who win money and any claim that doing so would solve social, professional, personal or educational problems.
•     Scenarios that portray gambling as a substitute for a job or as a source of income, e.g. by showing gamblers in a professional setting.
•     Claims that gambling increases social status or enables new friendships.
•     Depictions that display gambling as an essential part of life or that prioritise it over family, friends or professional obligations.
•     Claims that gambling by itself increases winning chances.
•     Creating peer pressure or unnecessary pressure. Using certain slogans such as “Bet now!” or setting a time limit on gambling opportunities can pressure the target audience to gamble and lead to irresponsible behaviour.
•     Claims that acquiring or improving certain skills will somehow increase a player’s winning chances.
•     Providing false or misleading information about odds or the expected win rate in gambling.
•     Exploiting cultural beliefs or traditions related to gambling or luck.
•     Referring to instantly available consumer credit services or other means of providing credit to players. This can include cash, real money bonuses or other tokens.
•     Advertisements that simultaneously promote or directly or indirectly support illegal gambling.
•     Any messaging that encourages players to chases losses or reinvest winnings.
•     Advertising that suggests gambling could be a sensible strategy to improve one’s financial situation.
•     Representations that convey that gambling can solve or counteract financial, social or psychological problems.

No. You can create as many campaigns as you need, and there is no time limit on campaigns.

Campaigns can be created in the “Campaigns” section of your account. Therein you will find various fields and drop-down menus that allow you to set your individual requirements. Once you have configured your desired settings, you can click the “Create” button. Subsequently, you can create the tracking link/code for your marketing efforts. You can also monitor the campaign’s progress as soon as traffic is sent via the link.

Yes. This can be implemented during player registration, confirmation emails and deposit processes. We may also utilise placeholder tags that provide information related to the pixel.

That is up to you. We offer reports and analytics for each campaign. If you want to monitor the success of your marketing initiatives separately, you can create a separate campaign for each initiative.

We offer the option of a SubID, also known as a dynamic parameter. This allows you to create a single campaign with an additional parameter appended to the end of a campaign link. This parameter can be dynamic and allows partners to encode their preferences for referencing certain aspects, which can then be monitored and presented in their own reports.

This is generally not permitted. However, it is possible to obtain approval, as stated in our Terms and Conditions. This requires written permission from the affiliate manager, which can be issued after review of all self-created marketing materials.

Yes. Once a partner uses the SubID parameter and generates traffic through it, corresponding reports can be created. You can find these in the “Reports” section of your account under the SubID report. The report can be exported in various formats, including CSV, PDF and Excel.

The commission is calculated once a month. This calculation is based on the previous billing period or is retroactive, going back to the beginning if no other commission statement has been created yet.

All information in the “Account” section must be correct. Both contact information and payment information are required. If any information is missing or not verified, you will receive a warning in the “Account” section informing you that a payout is not possible due to incomplete information.

There is no reason to worry. In this case, a recalculation will occur in the next billing period. Your commission will be cumulative, which means that it will be added to the earnings of the next billing period. We recommend checking your information before an upcoming billing period to ensure that it is complete and correct.

Yes. The minimum commission payout amount is €50 per billing period. If this amount is not reached within the specified period, it will be carried over to the next billing period(s) until a total amount of €50 is reached.

After the respective settlement date, we typically need one business day to conduct verifications followed by the transfer, which can take up to 3 business days. In the best-case scenario, the payout amounts will be credited to your account within 24 hours. However, a grace period of up to 15 days is permitted to make the payments, as stated in our Terms and Conditions.