Looking for answers to your questions?

As our brand is focused on the German federal state of Schleswig-Holstein, we only accept players with a valid home address in Schleswig-Holstein! Furthermore, it is also recommended to liaise with your account manager along with referring to the terms that highlight this topic.

We strive to answer as soon as possible and never later than 2 business days from the time of your inquiry. However, we do ask to take into consideration public holidays and weekends.

There are 3 types of commission deals:

• CPA (Cost Per Acquisition),
• Revenue Share and
• Hybrid deals.

Each has a variety of criteria which a deal can be based on and the amount that would be rewarded to partners. Below are the definitions:

CPA: This is a one-time occurrence for payment toward a referred player. It is typically based on an action of a referred player, be it a registration, or even a new player  staking an amount of money in a particular game type. Once the criteria are met, then the partner is awarded an amount of money for that action based on the commission reward amount set for it. There are several configurations of commission criteria, which are all thorougly explained in the rate card that is assigned to you.

Revenue Share: This is a percentage-based commission deal of the revenue generated from the referred players. There are certain deductions which are applied after the generated revenue, after which the percentage basis is applied and the commission amount is awarded to the partner. For a breakdown of the Revenue Share calculations, please see the ‘How is Revenue Share commission calculated?’ entry further below. We also have Revenue Share deals associated with a game type or in general, and may at times include a cut-off date of a stipulated time frame. There are several configurations of commission criteria, which are all thorougly explained in the rate card that is assigned to you.

Hybrid: This is a combination of both CPA and Revenue Share simultaneously applied to a partner’s referred players’ actions. This commission deal is only available to long-standing partners who have provided good ongoing business. Here too are several configurations towards commission criteria, which are all thorougly explained in the rate card that is assigned to you.

Unless discussed and agreed in advance, you are set with a default deal that can be seen within the ‘My campaign’ section of your account. You can discuss commission deals with your account manager and find a fit that is of mutual agreement. All commission deal discussions are advised to be communicated in written format via email to safeguard both you and your account manager.

Once you become a member of our partner programme your deal will be shown in the partner portal and has all the criteria listed for your perusal. This is clearly outlined but should you have any doubt, then please contact your account manager for clarification for what the deal consists of.

Revenue Share Commission is calculated as follows:

Revenues – Converted Bonus Money – Tax – Handling Fee = Net Margin.

This will then equal the Net Margin of which the Revenue Share deal percentage is based on.

Slots: Revenue is based on an Estimated Gross Revenue where the operator takes a fixed % amount being staked into a game and applies the Return To Player (RTP) of all slot games.

Benefits for this type of revenue model are that Jackpot winners, or winners in general, do not hinder affiliate commission. It is also purely based on stake and not based on additional factors like deposits, payouts etc.

Example: €1.00 staked on the Book or Ra™ deluxe slot, which has a 95% RTP. Accordingly, the revenue is therefore €0.05.

As per the Glücksspielstaatsvertrag 2021, you are not allowed to use the words “casino” (in German “Casino”) or “casino games” (in German “Casinospiele”) in connection with our brand. You are in no time allowed to target minors with your marketing efforts. It is also not permitted to mislead your audience when it comes to winning chances or to show gambling as a solution to financial problems.

As long as you can select the times when your advertisement can be seen online, you are obliged to only run your ads between 21:00 and 06:00, as per the Glücksspielstaatsvertrag 2021.

This is only possible, if you have obtained explicit consent from the persons in your mailing list for a personalized campaign. If you only have a mailing list that does not specify, if the entries in it have or have not subscribed to a personalized communication, you shall not target this list for our brand with any kind of campaigns.

No. It is strictly forbidden to advertise our brand via cold calling (i.e.: calling people on the phone without them having given you or us explicit consent that they can be contacted by this means).

Please note that the following actions are also forbidden when advertising the brand StarGames, as these are illegal, reckless and can irrevocably damage the brand image:

• Misleading advertising, particularly advertising which contains unfounded statements on the chances of winning or the type and sum of the winnings.
• The results of games of chance must not be depicted as being influenced by the player and games of chance may not be presented as a solution to financial problems.
• Advertising that gives the impression that it is editorial content.
• Use of iconic drug-related imagery and persons known for their drug use and/or violence, individuals drinking alcohol whilst playing any type of casino game or depicting a player chasing losses, gambling recklessly or gambling reclusively.
• Displaying marijuana related symbols or alcohol and/or other illicit substances.
• Representations of people winning money and suggesting that this resolves social, educational, professional or personal problems.
• Showing individuals in a context such as the workplace or office, thereby suggesting that gaming can in some way substitute employment or assuring some form of financial gain.
• Suggesting that one can attract friends since gambling boosts an individual’s social status.
• Portray gaming as indispensable or as taking priority in life (over family, friends or professional or educational commitments). Portraying a player in a casual family environment or in the presence of a traditional family unit.
• Suggesting that gaming on your own is preferable or can in some way translate into a better chance of winning.
• Suggesting peer pressure to game. The use of certain slogans such as “Bet Now!” or placing some sort of time limitation on gambling opportunities, may incite pressure on the audience to gamble, leading to irresponsible gambling behavior.
• Suggesting that the attainment or enhancement of certain skills will in some way increase the player’s odds of winning.
• Provision of false or untruthful information about the chances of winning or expected return from gaming.
• Exploitation of cultural beliefs or traditions about gaming or luck.
• Reference to instantly available consumer credit services, or any other ways of providing credit to players. This credit can be in cash, cash bonus or any other token.

This is done within the “Campaigns” section in your account. There will be fields to fill in your requirements along with drop-down selections. Once you are happy with your selections, simply press the “Create” button. Then you will be able to extract the link/code for your use. Furthermore, you will be able to see how the campaign progresses once traffic is being sent to the link.

We offer ‘SubID’, which is also known as ‘dynamic parameters’. This enables you to create a single campaign and have an additional parameter at the end of the campaign link. This parameter can be dynamic, allowing partners to place coding of their preference to reference certain aspects which can then be monitored and represented in their own reporting.

Generally no, this is not allowed. However, as stated in our Terms and Conditions there is the possibility for the permission to be obtained: a written confirmation must be given by the account manager after reviewing each of the personally created marketing materials.

When a new deal is applied (not just for Revenue Share but all deals) it is tagging the new registered referred players from the date when the new deal has gone live. It does not backdate past referred players. Therefore, your current commission has possible contribution from past deals and the activity towards it along with current activity of the new deal. You can view your campaign progress according to rate cards which will highlight the variances.

Commission is calculated twice a month (1st and 15th of the month). This calculation is based on the previous period or till the beginning, if no commission calculation was done before.

Example: 1st April Calculation is for the activity period of 15th till the 31st of March. If the account has generated activity in February but only managed to fulfil all commission and payment requirements until the end of March then the activity period will be 1st February till the 31st March.

No need to worry, this will then be recalculated in the next calculation period. Your commission is accumulative, meaning it will be added to whatever is generated over the next period. We recommend checking your details before a calculation period to ensure everything is correct.

Partners completing their details on the 1^st and the 15^th will not be included in the calculation period and will be included on the following period!

Yes. The minimum commission payment amount is €50 per commission calculation period. If the amount is not reached within the said period, then the amount will then be carried over to the next period(s) until the €50 amount is cumulatively achieved.